Notice of Non-Discrimination
Healthcare Partners, IPA and HealthCare Partners, MSO (collectively known as HCP), its providers, and affiliates comply with all Federal civil rights laws and treat all patients fairly with regard to health care treatment and services. We do not discriminate on the basis of race, color, religion, national origin (including limited English proficiency and primary language*), age, disability, veteran status, or sex (including sex characteristics; intersex traits; pregnancy, or related conditions; sexual orientation, gender identity and sex stereotypes).
*For language assistance, please contact us at (800) 877-7587 (or for TTY/TDD services, call 7-1-1) and request an interpreter in your preferred language, free of charge.
Filing a Complaint
If you believe you did not receive the services you are entitled to or were treated unfairly by HCP, our providers or our affiliates, because of your sex, sexual orientation, gender identity or expression, marital status, age, race, color, national origin, disability, veteran status or other basis, you can file a grievance with our Non-Discrimination Coordinator at:
HCP Non-Discrimination Coordinator
Phone: (800) 877-7587
Email: nondiscrimination@hcpipa.com
Mail to:
Non-discrimination Coordinator
CEC Department
501 Franklin Avenue, Suite 300
Garden City, NY 11530
Office for Civil Rights
You can also file a complaint with the Office for Civil rights (OCR) at the U.S. Department of Human Services online, by fax, or in writing.
Email: OCRComplaint@hhs.gov
Mail a Complaint Form to:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Bldg.
Washington, DC 20201
For complete instructions on filing a complaint, what information to include, and to access the required complaint and consent forms, please visit the OCR website.