Consumer Assessment of Healthcare Providers & Systems (CAHPS)
The CAHPS survey is sent to Medicare Advantage and Medicaid members and covers an array of topics that impact the quality of patient care. CAHPS is a performance measurement tool designed to collect data from patients about the care they receive from their healthcare provider to help with improving the patient experience.
CAHPS serves as a vital performance indicator for the Medicare Advantage Star program. Its scores will significantly drive Star ratings since it encompasses 33% of the weight.
Good Communication is Key
Good communication between you and your patients can improve clinical outcomes and patient safety, and lower litigation risk. Collecting information about your patients’ experience is the first step toward gathering insights that could help your practice’s continued success. Once data has been gathered, you can analyze your results and develop an improvement plan.
CAHPS Web Tools Available for Your Use
Visit the Quality Tools webpage to access CAHPS tools and other resources to enhance your practice, such as:
- CAHPS Survey Questions & Tips for Success
- The Key to a Successful Practice – Improving the Patient Experience
- Tips for Improving Patient Satisfaction
We hope these tools will help you in the ongoing success of your practice.